COCONUT WARRANTY POLICY

Product Warranty Information

Warranty Terms and Conditions

1. The warranty is valid for the product with an intact warranty sticker.
2. The warranty will not be honored for torn/erased numbers or barcode stickers.
3. The warranty is not applicable for physically damaged, rusted, glued, tampered or burnt products, missing or unauthorized parts used.
4. The warranty is not applicable in case of damage caused by Rodents (Rat, Rabbit, Mouse, Squirrel, Ant etc.).
5. The Warranty is non transferable and applies only to the original purchaser (end-user).
6. Repair will be carried out on Heera Communications' discretion (Subject to compliance of warranty terms) through the company's Service Centers or its Authorized Service Center / Distributors / Dealers.
7. Heera Communications will make every effort to carry out the repairs and return of the equipment within specified turnaround time after receipt of the same. However, the company shall not be liable for any consequences arising due to delay under circumstances beyond its control.
8. All the warranty terms mentioned herein are from End user GST billing only.

THE WARRANTY WILL BE VOID IN ALL OR ANY OF THE FOLLOWING CASES:

1. In case the product is not used according to instructions given in the instruction/user manual.
2. Repair work is carried out by a person / agency other than that authorized by the company.
3. Site conditions (premises where the product is kept) that do not conform to the recommended operating conditions of the product.
4. Defects resulting from misuse, as determined by Heera Communications.
5. Modification or alteration of any nature is made in the electrical circuitry / physical construction of set.
6. Equipment where the warranty stickers are corroded, defaced, tampered or missing.
7. Defects caused due to factors beyond the company's control such as lightning, abnormal voltage, Acts Of God/Natural calamities or while in transit to service center or purchaser's residence and from Customer Induced Damage (CID).
8. Unboxed/Refurbished Products sold through any platform.

Dead On Arrival (DOA) Policy

Any Coconut | Coco Sports product that does not power up properly on the initial use or does not function properly (For end user immediate after purchase), fails post and self diagnostics or have defect/damage or workmanship defect (For Distributor/Reseller) when received from Factory shipment with factory seal intact. And units failing prior to sale or sold to an end user are termed as DOA.

DOA POLICY:

1. All Customers should implement an arrival inspection upon receiving the product, any defective products shall be returned after inspection and verification immediately.
2. This is not valid for Configuration error, Compatibility issue, and User Related issue.
3. DOA materials or products shall be confirmed and produced at Heera Communications service center within 7 working days from the invoice of Heera Communications (for Distributor/Dealer). In case of delay the product will not be entitled as DOA.
4. In case of DOA claimed by end user/customer the purchase proof with all the details is necessary to submit. It must be within two working days of purchase from reseller/dealer.
5. Upon receiving returned DOA materials/products, the RMA center shall conduct inspection. The product must be originally packed with all accessories. If it is not so, then the product will not be treated as DOA and will be treated as repairable material.
6. On confirmation of the Fault, a new Product will be replaced to the customer with TAT. In case of non-availability of the same model, option to replace with an equivalent product will be given on Heera Communications' discretion.

Replacement Policy

1. In case of any product having already reached the End of life it will be replaced with the nearest equivalent Coconut | Coco Sports product having the nearest price value of old one at the sole discretion of Heera Communications.
2. In case of non-availability of a particular model due to change of Technology/Specification an equivalent will be issued subject to availability. If none of the equivalent is available, a new product of higher technology or specification will be issued after charging the difference amount as per the prevailing market operated price (MOP)
3. If customer is not willing to go for the higher model by paying difference amount, a credit note will be issued to the Dealer/Distributor only, after deducting the depreciation of 33% value per year as per the original billing for the tenure which customer has already used the product. As a policy, in none of the cases the end customer will be entitled to a credit note and it will be routed through Heera Communications' Dealer/Distributor with whom the end customer has purchased.

OUT OF WARRANTY MATERIAL:

Any one or all of the below mentioned cases shall constitute the out of warranty products/material or even warranty can be avoided from any in warranty products/materials.

1. Material wherein the stipulated warranty period has expired.
2. Material where the warranty sticker is tampered/Torn.
3. Material are repaired by unauthorized persons or due to customer induced damage (CID)
4. The product got defective due to any abnormal condition like flood / high voltage / thunder / transit damage / accident and damage caused by rodents (Rat, Rabbit, Mouse, Squirrel, Ant etc.).